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General Manager DMC Sri Lanka

Intrepid Colombo District ★ Senior Manager Published Date 2024-10-04

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

The world needs more Intrepid people: 

As the General Manager – DMC, you’ll play a key role in supporting the management of ground operations, ensuring efficient day-to-day operations of our DMC in Sri Lanka. Reporting to the Country General Manager - Sri Lanka, you'll implement strategies, achieve financial targets, and collaborate with the DMC management team to maintain high standards of product delivery.   

In this role, you'll focus on boosting sales growth, positioning the Intrepid brand in our key markets and destinations. You’ll achieve company goals by developing new business opportunities and ensuring profitability. By providing great leadership, you’ll be instrumental in developing a high-performing team, ultimately delivering exceptional products to our partners across the region! 
 
This is a full-time permanent position, based in our Colombo office.  

Some of the essential experience you’ll bring may include: 

  • Experience in Destination Management & managing ground operations within the tourism sector, particularly in Sri Lanka 

  • Strong understanding of the Sri Lankan inbound market and its operational dynamics 

  • 5-10 years’ middle level management experience; company management or DMC management experience preferred. 

  • Prior experience in the travel & tourism industry 

  • Sound financial literacy with an understanding of commercial & strategic decision making. 

  • Proven understanding of risk and incident management 

You’ll also have excellent English communication skills coupled with the ability to develop strong teams!

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.