Lead Salesforce Administrator

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

The primary purpose of the Lead Salesforce Administrator role is to ensure the successful management, optimization, and continuous improvement of Intrepid Salesforce platforms, which serve as a critical tool for driving business growth and operational efficiency at our company. This role is designed to support the organization’s overall Salesforce strategy by ensuring that Salesforce effectively aligns with evolving business needs and functions as a catalyst for innovation, productivity, and scalability.

As the Lead Salesforce Administrator, you will take ownership of the platform's administration, customization, and data integrity while leading a team of Salesforce administrators. Your focus will be on maintaining a high-performance system that empowers our sales, service, marketing, and operational teams to achieve their goals. This will involve overseeing day-to-day system operations, supporting user adoption, delivering training, producing documentations, hands on configurations, deployments and identifying opportunities for process automation and system enhancements.

Ultimately, you’ll play a pivotal role in driving the success of our Salesforce platform efforts, empowering teams to work more efficiently, and delivering exceptional experiences through seamless operations across the organization.

This is a full-time permanent position based out of our HQ on Collins Street in Melbourne or Colombo, with lots of flexibility for hybrid working.

Some of the experience you’ll bring with you may include:
• Bachelor’s degree - Information Technology, Business, or related field (preferred).
• Minimum 4-6 years of Salesforce administration experience.
• Salesforce Administrator (ADM 201) certification required.
• Advanced certifications like Salesforce Advanced Administrator are preferred.
• Strong reporting background using standard reporting tools, preferably including standard salesforce.com reporting functionality
• Strong no-code development capabilities

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.