Associate Systems Support Engineer

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Intrepid is a global brand with employees spread across 35 offices around the world and we focus on the right technology to ensure our people can connect with each other. Whether it’s a customer booking their next adventure or teams collaborating across time zones, we need your tech expertise to guarantee everything runs smoothly.

As an Associate Systems Support Engineer, you’ll provide L1 and L2 Technical Support for our offices worldwide. Being the primary point of contact for end-users, you’ll maintain software applications, operating systems, and windows servers. You’ll identify problem points, work on solutions and manage ticket queues to guarantee excellent customer service.

This is a full-time position based out of our office in Colombo, Sri Lanka where you will work on a rotational roster across 24/7 operational hours.

Some of the experience you’ll bring with you may include:
• Minimum one year of industry experience in an IT Help Desk/ Service Desk or NOC environment.
• Degree in Information Technology, Computer Science, Computer Systems & Network, Systems Engineering.
• Hands-on experience with ticketing systems and network troubleshooting
• Office 365 troubleshooting skills (Outlook, Excel, Word, PP)
• Proficient understanding of Microsoft Client/Server systems with experience supporting Active Directory services on Windows 2016/2019
• Experience administrating Microsoft 365 Cloud solutions: including Exchange Online, OneDrive, Teams, and SharePoint.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.