Desktop Support Engineer

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet.

More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people: As a Desktop Support Engineer, you’ll be the primary contact for our Colombo office, delivering proactive support and ensuring exceptional customer service. Working with our Global IT team, you’ll play a key role in providing technical and application support for end-users. You’ll help troubleshoot IT devices while handling software installations, desktop configurations, inventory monitoring and asset and A/V equipment maintenance. Your collaborative nature will facilitate an efficient IT onboarding and offboarding process for our employees. You’ll also liaise with external vendors, ensuring warranty claims, documentation and devices are consistently updated.

This is a full-time permanent position, operating from our Colombo office. Some of the experience you’ll bring with you may include: • Bachelor’s degree or higher diploma in IT, Computer Science or Computer Systems & Networks • Minimum 1 year industry experience in a similar role • Good understanding of Microsoft Client/ Server systems and Help Desk ticketing systems • Knowledge in M365 Administration – Exchange Online, SharePoint, Teams, OneDrive • Familiar with deploying and maintaining IT equipment • Knowledge of asset management and desktop troubleshooting You’ll also have excellent communication skills with a passion for teamwork and customer service!

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include: • Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year • A free Intrepid trip every year, plus generous discounts for families, and close friends • 5 extra days of leave a year for use on Intrepid trip's • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. • Access to e-learning platforms, professional development and mentor programs • 20 hours of volunteer leave every year to use on causes most important to you • Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process.