Assistant Manager - Guest Services

Assistant Manager, Guest Services - Mall

We have an exciting opportunity for an Assistant Manager, Guest Services - Mall to join Cinnamon Life at City of Dreams, the much-anticipated 1 billion USD project, opening in late 2024. Cinnamon Life is a part of Cinnamon Hotels & Resorts, Sri Lanka's largest hotel owner with a portfolio of 15 hotels and resorts in Sri Lanka and the Maldives. It is a member of John Keells Holdings PLC, one of the largest listed conglomerates in Sri Lanka.

Reporting to Director, Mall Management, you will spearhead a dedicated team to ensure that every guest interaction not only meets but exceeds expectations, leaving each visitor thoroughly delighted. In this role, you’ll lead your team in providing exceptional service, adeptly handling inquiries and resolving complaints with professionalism and care. Your collaborative approach will ensure smooth service delivery across departments, addressing any guest concerns with efficiency and effectiveness. By closely monitoring and analyzing guest feedback, you will drive initiatives that continuously enhance the overall guest experience.

Additionally, you will oversee the guest services desk, prepare comprehensive reports on guest interactions, and play a key role in recruiting, training, and developing your team. This position presents a unique opportunity to be at the heart of a groundbreaking project, setting new standards in hospitality. If you are passionate about delivering excellence and leading a team committed to outstanding service, we invite you to join us in creating extraordinary experiences from the ground up.

Do you excel in handling inquiries and resolving complaints with professionalism and grace? Are you able to monitor and analyze guest feedback to identify areas of concern and drive initiatives that elevate the overall guest experience? Can you establish and maintain top-notch service benchmarks, ensuring that every team member is trained to meet our exceptional service levels?

If this resonates with you, then we have the perfect opportunity for you to join our team. With the Cinnamon Hotels and Resorts brand expanding, this is a lifetime opportunity not to be missed! Apply now to be a part of an iconic project which will disrupt the hospitality landscape.