Guest Relations Officer
colombo court hotel & spa Colombo District ★ Line Level Published Date 2024-07-26Colombo Court Hotel & Spa, located in Colombo, is an urban boutique hotel that combines contemporary style with environmental design. The hotel features 32 uniquely designed rooms, multiple dining options, a rooftop restaurant, a lounge bar, a wine cellar, a library, a Jacuzzi, a plunge pool, a spa, and a gymnasium. With artistic rustic elements, recycled materials, and vibrant colors, the hotel offers a refreshing accommodation experience in the city.
This is a full-time on-site role for a Guest Relations Agent at Colombo Court Hotel & Spa. The Guest Relations Agent will be responsible for managing guest relations, receptionist duties, ensuring customer satisfaction, and providing exceptional customer service on a daily basis in the vibrant and artistic environment of the hotel located in Colombo.
Qualifications
* A high school diploma or equivalent is required.
* Minimum of 1 year of experience in a guest service or customer service role, preferably within the hospitality industry.
* Experience with hotel management software and booking systems is an advantage.
* Excellent verbal and written communication skills.
* Strong organizational and time-management abilities.
* Proficiency in MS Office Suite (Word, Excel, Outlook).
* Competency in handling cash transactions and basic accounting tasks.
* Fluency in English; knowledge of additional languages is beneficial.
* Professional appearance and demeanor.
* Strong interpersonal skills with a friendly and approachable manner.
* High level of integrity, reliability, and attention to detail.
* Ability to remain calm and courteous under pressure and in fast-paced environments.
* Strong commitment to providing exceptional customer service.
* Ability to anticipate and respond to guests' needs and preferences effectively.
* Proactive in identifying and resolving issues efficiently.
* Capable of making quick and effective decisions to ensure guest satisfaction.
* Willingness to work in shifts, including nights, weekends, and holidays.
* Adaptability to changing work environments and guest demands.
* Understanding of front office operations and hotel services.
* Familiarity with local attractions, restaurants, and services to assist guests with inquiries.
* Commitment to continuous learning and professional development.
* Willingness to participate in training programs to enhance skills and knowledge.
* Greet and welcome guests in a friendly and professional manner.
* Assist guests with check-in and check-out procedures.
* Handle guest inquiries, reservations, and complaints promptly and efficiently.
* Provide information about hotel services, local attractions, and amenities.
* Maintain accurate records of guest transactions and information.
* Coordinate with other departments to ensure guest satisfaction.
* Assist in managing the front office operations and ensuring smooth workflow.
Join our team at Colombo Court Hotel & Spa and contribute to creating memorable experiences for our guests. If you meet the above qualifications and are passionate about hospitality, we encourage you to apply.