Guest Relations Officer

Colombo Court Hotel & Spa, located in Colombo, is an urban boutique hotel that combines contemporary style with environmental design. The hotel features 32 uniquely designed rooms, multiple dining options, a rooftop restaurant, a lounge bar, a wine cellar, a library, a Jacuzzi, a plunge pool, a spa, and a gymnasium. With artistic rustic elements, recycled materials, and vibrant colors, the hotel offers a refreshing accommodation experience in the city.

This is a full-time on-site role for a Guest Relations Agent at Colombo Court Hotel & Spa. The Guest Relations Agent will be responsible for managing guest relations, receptionist duties, ensuring customer satisfaction, and providing exceptional customer service on a daily basis in the vibrant and artistic environment of the hotel located in Colombo.

Qualifications

* A high school diploma or equivalent is required.

* Minimum of 1 year of experience in a guest service or customer service role, preferably within the hospitality industry.

* Experience with hotel management software and booking systems is an advantage.

* Excellent verbal and written communication skills.

* Strong organizational and time-management abilities.

* Proficiency in MS Office Suite (Word, Excel, Outlook).

* Competency in handling cash transactions and basic accounting tasks.

* Fluency in English; knowledge of additional languages is beneficial.

* Professional appearance and demeanor.

* Strong interpersonal skills with a friendly and approachable manner.

* High level of integrity, reliability, and attention to detail.

* Ability to remain calm and courteous under pressure and in fast-paced environments.

* Strong commitment to providing exceptional customer service.

* Ability to anticipate and respond to guests' needs and preferences effectively.

* Proactive in identifying and resolving issues efficiently.

* Capable of making quick and effective decisions to ensure guest satisfaction.

* Willingness to work in shifts, including nights, weekends, and holidays.

* Adaptability to changing work environments and guest demands.

* Understanding of front office operations and hotel services.

* Familiarity with local attractions, restaurants, and services to assist guests with inquiries.

* Commitment to continuous learning and professional development.

* Willingness to participate in training programs to enhance skills and knowledge.

* Greet and welcome guests in a friendly and professional manner.

* Assist guests with check-in and check-out procedures.

* Handle guest inquiries, reservations, and complaints promptly and efficiently.

* Provide information about hotel services, local attractions, and amenities.

* Maintain accurate records of guest transactions and information.

* Coordinate with other departments to ensure guest satisfaction.

* Assist in managing the front office operations and ensuring smooth workflow.

Join our team at Colombo Court Hotel & Spa and contribute to creating memorable experiences for our guests. If you meet the above qualifications and are passionate about hospitality, we encourage you to apply.