Reservations Manager

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

As a Reservations Manager, you’ll play a pivotal role in leading the Reservations team and delivering service-level excellence for our DMC. You’ll ensure that the team achieves fast turn-around times and confirms accurate bookings. You'll work with booking systems to effectively manage diverse bookings with suppliers of all accommodation, transportation and activities required for external group series and FIT trips.

In this role, you’ll continually enhance our reservation processes, ensuring timely confirmations and correct reservation details for our suppliers and leaders. You'll also advise great alternatives for costing or booking changes.

This is a full-time permanent position, based in our Colombo office, requiring some flexibility in work hours due to the operational nature of the role.

To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring with you may include:
• 3 years’ experience in the travel industry/ destination management companies, ideally in a Reservations capacity
• Previous supervisory/ team leading experience
• Strong local travel destination knowledge
• Proven experience with reservations processes and systems
• Excellent communication skills

You’ll also be passionate about travel and bring amazing coaching and organizational skills!

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.