Cluster Reservation Executive

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As the Cluster Reservations Executive you will directly support the Cluster Reservations Manager in handling reservations of Anantara Kalutara Resort, Anantara Peace Haven Tangalle Resort and Avani Kalutara Resort.

You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Cluster Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Regional and Corporate Sales Offices.

Qualifications
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.
• Knowledge on Opera systems and Microsoft Office applications
• A team player with the confidence to take the lead in handling guest inquiries.
• Excellent knowledge of written and spoken English
• Ability to successfully function in a fast-paced, deadline-driven environment