Front Office - Assistant Manager

We have an exciting opportunity for an Assistant Manager, Front Office to join Cinnamon Life at City of Dreams, part of Cinnamon Hotels & Resorts, Sri Lanka's largest Hotel owner with a portfolio of 15 Hotels and Resorts in Sri Lanka and the Maldives. It is a member of John Keells Holdings PLC, one of the largest listed conglomerates in Sri Lanka.

Reporting to the Manager, Front Office, you will be responsible for managing all sections of the front office department in order to ensure the highest standard of guest services when our valued guests begin their experience at Cinnamon Life Integrated Resort. As the Assistant Manager, Front Office, you will act as the bridge between the front office and all other operational areas to ensure that the guest requirements are coordinated exceptionally well.

In this role, you will oversee the check-in and check-out processes of our guests while ensuring the guest registrations are done accurately and handling all guest inquires with a commitment to provide excellent guest services. Further, you will manage room reservations and ensure all bookings are accurately entered into the system. You will also coordinate with the reservations team to optimize room revenue. While coordinating the operations, you will also ensure that all guests will experience world class service and a memorable stay. Further, as the Assistant Manager, Front Office, you will constantly engage with your team to ensure all guests experience a luxurious stay at Cinnamon Life.

Do you possess previous supervisory experience in front office operations at a five-star hotel? Do you have pre-opening experience at a five-star hotel? Do you have excellent interpersonal skills and communications skills at different levels in the organization? Are you well-organised and result driven? Do you have experience with Opera Cloud? Are you passionate about building a winning team and possess great interpersonal skills?

If this resonates with you, then we have the perfect opportunity for you to join our team and embark on this incredible journey. Apply now to be a part of an iconic project that is bound to transform the hospitality landscape!