Back To Jobs

Operations Manager

Intrepid Colombo District ★ Manager Published Date 2024-08-01

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

The world needs more Intrepid people: 

As an Operations Manager, you’ll play a pivotal role in the successful and profitable running of all Sri Lanka trips and travel products under Intrepid DMC Colombo. You’ll be responsible for the recruitment, training and management of Intrepid’s local Tour Leaders and guides. Being a part of the DMC Management Team, you’ll contribute to the overall direction of our DMC, ensuring consistent performance in the Operations Department.  
 
In this dynamic role, you’ll handle key aspects of Operations including safety and incident management, trip quality control, passenger satisfaction, budgets and legal compliance. 
Most importantly, by ensuring operational excellence, you’ll help us provide the best travel experience for our customers!  
 
This is a full-time permanent position, based in our Colombo office, requiring some flexibility in work hours due to the operational nature of the role.  
To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.  

Some of the experience you’ll bring with you may include: 

  • Bachelor's degree in Tourism Management, Commerce or related business degree
  • 4 – 5 years’ operational experience in the travel industry/ destination management companies 
  • Extensive travel experience in Sri Lanka 
  • Great people management experience, preferably in a middle to senior level managerial role 
  • Strong communication and analytical skills 
  • Good understanding of the operational function of a trip such as managing tour leaders, ensuring trips go according to plan and resolving emergency situations on-ground 
  • Ability to monitor and action policies and processes within the business 
  • You’ll also be passionate about travel and bring amazing coaching and organizational skills! 

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:

  • Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trip's
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.