Introduction to ICT for tourism

Hello there!

Let's get into an Introduction to ICT for Tourism!

Here's a few things to keep in mind before we start;

ICT stands for Information Communications Technology. This includes any computer or digital device that stores, retrieves, manipulates, transmits or receives electrical information.

This information is stored locally or on a cloud using online and offline applications.

Information organization is key to any good business, and knowing how to organize to suit our business is important to reach our business’s best potential.

We must orginised our self let's get into organisation!

• These are a few tips on organizing our paperwork; Keep file names easily understood by anyone
• Create folders and sub folders
• Keep personal and business files separated
• Learn uses of different file formats
• 3 - 2- 1 backup rule
• Use a cloud based backup

We know email, whatsApp and facebook will make a good first impression but remember always to use it in professional way

Here's a guideline to sending professional emails;

• - Learn how to use To, Cc and Bcc
• - The subject line is important
• - Address your client appropriately
• - Quick professional replies, save the day
• - Send small attachments
• - Include your signature

Now let's take a look at using WhatsApp and Facebook how to handle in professionally.

• - WhatsApp is useful for providing travel directions
• - Do not use acronyms and emoticons
• - Address your client appropriately

There are a few risks when using ICTs, but we can keep our organization’s information secure;

• - Be up-to-date with your online banking activities
• - Do not give your username and password to anyone
• - Do not access banking activities through a public device
• - Enter credit card details only on secure websites
• - Contact your bank immediately if you have any unfamiliar deductions

Our devices need protection too. They need to be protected against viruses and malware that can cause serious damage to our organization's system.

Let's go through a few ways we can keep our organization safe;

• - Keep your computer up-to-date
• - Use a secure internet browser
• - Backup your computer
• - Use and anti-virus
• - Do not use suspicious websites
• - Do not open unverified attachments
• - Use a malware scanner
• - Create strong passwords

Last but not least, let's go over ICTs and how we can protect our privacy online.

• - Learn and customize Facebook privacy and security settings
• - Keep your business page separate from your personal page
• - Secure your customer's data
• - Be responsible at all times

Later on we can deep dive on Facebook in following course modules.

By the end of this module , we will be able to identify how you can use ICTs in our tourism organization.

Are you ready to begin?