Hi, how are you?
Do you know about digital word-of-mouth?
We are about to learn!
Word-of-mouth is a type of earned media, not directly generated by your business, that is
incredibly useful for promoting your business.
It is one of the oldest forms of marketing and relies on information passed down from person
to person.
As we now live in a digital age, word-of-mouth has moved onto social media platforms
resulting in digital word-of-mouth.
Humans trust the recommendations they receive from loved ones when it comes to purchasing
goods and services. Following trusted advice usually leads to better outcomes for customers.
Therefore, good digital word-of-mouth can provide better outcomes for businesses than
marketing campaigns.
We have adapted to using social media for giving and receiving opinions,reviews,and
advice.
Let's take a look at why digital word-of-mouth is so powerful:
- People love sharing
- People seek online advice
- People trust other people
- People love Social media engagement - Likes,shares,comments and followers
- Recommendations are easily shared on social media platforms
Let's learn!